Claim service representative - Claim Service Representative GEICO Employee Review

2.0
27 Apr 2016
Recommend
CEO approval
Business outlook

Pros

Good pay. Lots of opportunity for advancement. If your dedicated you will grow. Company does encourage growth.

Cons

Maybe I'm not a call center kind of person... But I really don't like it. The hours I work are hard. 1030 to 7pm is a very busy shift. I do feel that the expectations are unrealistic. The work load is alot for the very little time your given to work it. It can be discouraging when your putting in your all and only seen to be average according to your monthly rating. The location i am at has no parking for the shift I work. You have to park off site and take a shuttle to the building. Had I know that I probably would not have taken the job. I don't like how every second your on the clock is monitored, literally every single second. I'm not comfortable with that kind of micro managing. You do get lunch and 2 breaks but I always end up working through them because there is so much to do that there just is no time for when your on the phones non stop. Sometimes I expect to turn around and see someone standing behind me with a whip.

Explore other reviews about GEICO

5.0
8 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

GEICO is one of the largest employers in my smaller town, so I've heard all the good, the bad, and the ugly. What a pleasant surprise it's been working here! There is so much intentional change to create a great employee experience and get the right team leaders in place. Highly recommend not putting too much weight into older negative comments if you're thinking about applying. I've been very happy with my salary, the benefits/time off, culture, and leadership (both locally and senior leaders). I feel like there's a lot of room to continue to grow my career here and I see the same opportunities for others.

Cons

Really nothing major that I can think of!

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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