Don't Get Trapped!!! - Customer Service Representative GEICO Employee Review

3.0
7 Aug 2012
Recommend
CEO approval
Business outlook

Pros

I went from 28,000 to 42,200 in a matter of 4 years, but all do to EXTREMELY hard work and dedication. Profit sharing not guaranteed but very nice if the company has grown Steady paycheck and benefits If you are close to management usually can get away with "murder"

Cons

Trapped at work ALL THE TIME! Never able to take off due to call volumes Micro-management Not promoted based on experience and knowledge but if you are taking unnecessary courses at local community college Ever changing goals and supervisors INCOMPETENT CUSTOMERS!!!! ALWAYS BUSY!

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5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

2.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting problems to work on. Good benefits. Decent pay.

Cons

Managers will gaslight you and upper leadership is constantly changing, so expect projects you're working on to be thrown out every 6 months. Many people burn out and quit after some time and are never back filled, so you'll be expected to take on their workload. Some of my colleagues were working 80 hour work weeks to keep up with the work load and yet told they were not performing well enough. There also wasn't much diversity.

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