Feels like you are in jail - Claims Service Representative GEICO Employee Review

1.0
22 Sept 2012
Recommend
CEO approval
Business outlook

Pros

If I would have to say anything was a benefit it would be the Benefits, however the pay is nice but not for the area. Cafeteria options were great!

Cons

Downsides to working at Geico (fredericksburg): All your time has to be accounted for, need to use the bathroom? you have to ask for permission to clock out of the phone. Have work to do as soon as you get in, sorry but you have to wait for downtime, which is hard to come by if you work in Auto Claims like I did. Kids sick or need to be picked up? Don't think about it, it will count against you (dependability). Can't reach your supervisor if you need to call out? They'll fire you anyways if you left a message because you cant reach any supervisor because of your hours and no phone list. Get an "A" call that Tony Nicely (CEO) is listening in on wont save you either.

Explore other reviews about GEICO

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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