Bad program for dependability. - Customer Service Representative GEICO Employee Review

3.0
15 Oct 2012
Recommend
CEO approval
Business outlook

Pros

Pay is competitive. Tenured associates can get excellent schedules.

Cons

In the service department, too much micro-management. I've heard the same about other departments, but know from experience in the service department. Also as others have noted, they want you to file for FMLA every time you miss a day. Many doctors will not do this as it is a misuse of medical leave.

Explore other reviews about GEICO

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

2.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Interesting problems to work on. Good benefits. Decent pay.

Cons

Managers will gaslight you and upper leadership is constantly changing, so expect projects you're working on to be thrown out every 6 months. Many people burn out and quit after some time and are never back filled, so you'll be expected to take on their workload. Some of my colleagues were working 80 hour work weeks to keep up with the work load and yet told they were not performing well enough. There also wasn't much diversity.

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