Pros
Compensation (especially if you don't have a college degree), you get to travel for training (to Virginia and typically one other regional location), they have a tuition reimbursement program for courses that apply toward a business major, you get a company car (usually), and you get to work from home sometimes as a Field Adjuster
Cons
You are constantly being told what you can do better as the numbers are what matter at the end of the day. You could be a 4.3 out of 5 on their metric system (which I was) but rather than being left alone or told 'great job,' you're told about everything you could still do better. I am all for betterment but when you're constantly told you're not good enough, it is exhausting. You are literally the punching bag for customers and to make it worse, you have to enact policies on behalf of the company which only anger customers more and then as soon as the customer is so irate with you for doing what you were told to do, the complaint is escalated to a supervisor where they usually overturn their initial decision. They are consistently adding more things to your daily to-do list, not increasing compensation and then paying half-pay for any overtime you work because you should've done everything in the 7.75 hours you had. As a field adjuster, I often skipped lunch or even using the restroom because I felt like I couldn't get everything done in one day. I would make myself sick from not eating just to have customers tell me how much they hate me just because they were unhappy with a total loss or estimate and usually just couldn't disassociate the adjuster from the person who hit them. You will be expected to drive up to 2 hours (1 way) in rural areas but also be expected to answer your phone and are graded upon always being available to the customer. If the customer calls while you are driving and you do, in fact, answer, you better be prepared to pull over because if the customer asks you a question you need to be able to not only verify their identity but also have that information available otherwise you receive a downgrade on your call because all of your calls are monitored and graded. The training for being an auto damage adjuster was insane. It was similar to military basic training - you could not have your phone on you, you were tested every day, your classmates were sent home without being able to say goodbye, people were crying and staying up all night just to be able to pass the class and then leaving with no hands-on knowledge of what to actually expect when working with shops. I honestly could keep going on the cons list, but if this wasn't enough to help you decide if this is the right job for you, there's not much more I can say.