Battered and broken - Retention Specialist GEICO Employee Review

1.0
12 Nov 2021
Recommend
CEO approval
Business outlook

Pros

I enjoyed working for GEICO when I started back in 2013. The culture was just amazing, "We work hard and have lots of fun" is what the director at the time had said. The pay was good, you work with quality people and profit sharing is wonderful.

Cons

I could go on and on, but my hope is that someone who can make changes within the company sees this. I developed several different illnesses from the stress of working at Geico for 8 years. I just left in March when it had literally turned into hell. I would never go back, the culture has become toxic and disgusting. They want you to work until the point of burn out and then want you to work 10x harder. It's never enough for them, high rated agents on average got 1% raises this year, myself included. Since Todd Combs took over for Toney Nicely the company has fallen. Extremely understaffed due to a mass exodus, agent abuse by clients and management, and constant scrutiny over everything you do. It's the most micromanaged company you could ever work for.

Explore other reviews about GEICO

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and pay

Cons

Long hours sometimes depending on demand

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

GEICO stands out for its world-class training and onboarding, which gives employees a strong foundation from day one. The training programs are structured, practical, and continuously improved based on feedback, helping new hires ramp quickly and confidently. The company also offers exceptional growth and development opportunities. There are clear paths for advancement across all operational areas (Claims, Service, Sales, etc.), supported by coaching, mentorship, and leadership development programs. Employees have access to tuition assistance, certifications, and professional development resources, making it easier to build a long-term career. GEICO provides strong stability as an established industry leader, with competitive compensation and benefits. The performance-driven culture rewards results and creates opportunities for high performers to advance quickly. Another highlight is the focus on internal mobility and skill-building. Associates are encouraged to expand their capabilities, take on new challenges, and grow into leadership roles through hands-on experience and real-time coaching.

Cons

The environment is performance-driven and fast-paced, which can feel demanding at times, especially during periods of high volume or organizational change. Expectations are high, and success requires strong time management and adaptability. Hybrid/in-office expectations may vary by role and business need, which can be an adjustment depending on personal preferences.

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