Pros
Decent pay for a job not requiring education Opportunities for advancement based on performance Incentives based on performance
Cons
Spending all day on the phone never knowing what you'll get Extremely process-driven Very inflexible- I was in need of an internship, which the company does offer, to finish my degree. It was the last semester, and the university was OK with students using their employer for the internship (as long as you performed other duties). Despite the fact that the company offers internships, and the school was fine with it, I was told that they could not do it. I would consider myself a good employee, with very good ratings across the board (being modest), and I had been with the company for 2 years. I decided school was more important, finished that semester (with an unpaid internship), and now have a much (all caps) better job. So the con turned into a pro, but it was unbelievable to be in that situation. No other students with a job had that same problem, by the way.