Just another clothing store. - Customer Service Gap Employee Review

1.0
11 June 2008
Recommend
CEO approval
Business outlook

Pros

It is a job in this town, which is something to say the least. Working at this store is an entry level position in any field, whether it be management or customer service. The store is large, but it's very difficult to maintain any connections for future references since management is constantly being shifted between other locations. Often you'll leave the store one day to return the next with a new manager, ruining any sense of personal relationships. Annual reviews are intended to evaluate your standing in the company, but if you're not available for that time frame you're simply overlooked.

Cons

In-and-out management, mediocre employees, horrible customers, just to name a few. The stores are understaffed due to lack of profits, but there's a severe lack of profits due to the company's inability to branch out into modern sales models involving the internet. The management, when available, is always on the edge of their toes trying to maintain profit goals due to pressure from higher management, but there's absolutely no hope of reaching them. Proper due is rarely paid to the unionized workforce, with new employees often being paid more than those working for a year or more even when they have no experience.

Explore other reviews about Gap

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I worked on a great team.

Cons

Quickly outgrew the retail life.

1.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Hourly rate is decent and pays weekly

Cons

Managers think they are above everyone even when they have as much potential as a goldfish in life. We are pushed to get customers to sign up for a store credit card which is one of the worst credit cards I’ve seen. Your worth at this company is dependent on how many credit cards you can get which is so dehumanizing. Horrible culture and company to work for.

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