Everything you see on GlassDoor is accurate - Account Manager Gartner Employee Review

2.0
8 Oct 2018
Recommend
CEO approval
Business outlook

Pros

If you get good accounts, you can have an amazing experience. If you get a good manager, you can learn a ton. If you’re good, there’s opportunity for growth. Can be low pressure if you don’t care. Not a heavy workload. Flex hours. Work from home once a week (if your manager doesn’t take it away). Can have pretty cool clients.

Cons

Your entire experience depends on your manager and your book of business. If you get a bad manager, good luck because you’re gonna need it. Everything you read is true: it’s a frat house and all your contacts are cold. Managers expect you to lie so don’t come here is you care about integrity. They barely care about renewals - all they look for is growth and new accounts. Renewals are 100% your responsibility. Even if research or the analysts make a mistake, you’re going to be the one taking a hit. Even if a company goes out of business, you take the hit. Even if we stop covering their space, you take the hit. Even if they were lied to and told they’d be in research by the original sales person, you take the hit. For a tech advisory company, they have awful sales tech - no CRM to know what’s happened previously with prospects or clients. Don’t know if people are going on the Gartner site, clicking on emails from marketing, etc. Theres generally 5-6 males for every female (I was the only one on my team for awhile) and a large majority white. On top of that, most people I know goes to therapy because the role makes them feel like such a failure. Don’t plan to stay more that an year or so. Turnover is ridiculously high and they’re not doing much to try and slow it. You may be reading this and think - but I’m different, I’ve succeeded at everything I’ve done. That’s what I thought too. Even with therapy, I’ll be leaving with a hard hit to my confidence.

Explore other reviews about Gartner

5.0
2 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work life balance and culture

Cons

Lack of growth depending on role

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and work from home schedule

Cons

Gartner has lost much of what once made it a great place to work. The culture has become increasingly focused on micromanagement, with excessive oversight and an overwhelming number of metrics driving day-to-day activities. Employees are often measured on quantity rather than quality, creating unnecessary pressure and reducing job satisfaction. What was once an engaging and collaborative environment no longer feels enjoyable. Morale has declined as leadership places more emphasis on tracking performance than supporting employees. Staff are frequently treated as numbers rather than valued contributors, leading to frustration and disengagement. Overall, the company has lost its luster. Unless significant changes are made to improve employee experience, reduce micromanagement, and foster a more supportive culture, it will continue to struggle with retention and employee satisfaction.!

3
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