Pros
The people are nice They currently set low targets to try to stop people leaving
Cons
New products are rubbish and clients don't want them All products have tons of crossover with each other which makes it really confusing for clients No sole approach - lots of people working in silos You spend a lot of your time trying to stop colleagues from selling to your clients Terrible in-house CRM - you end up having to have most things on Excel Emails don't even sync to CRM so only way to find out what other people are doing/saying to clients is to be CC'd in or go ask them to forward you the email No real set processes or standards on how to do things You spend a huge amount of time custom-building PDF presentation decks which is time consuming and frustrating Noone knows who does what so good luck getting support from the centralised shared service functions Management don't live in reality and don't listen to people at the coalface Support functions aren't aligned with sales so you're supported by people who have different KPIs to you and will often virtually work against your needs. Gartner is seen as a sales company, not a service company - and this is very true. Only division worth working in is Gartner IT as a BDM. Constant change in tactics/direction. Gartner have no idea what the business they bought (CEB) does so the whole thing is a mess.