Pros
Location. Not that you have time to go out on lunch, but if you wanted to do a happy hour the location is great.
Cons
If you don't have any desire to succeed ever and you simply want to show up - get paid and go home. This job is for you. Teammates are overall great people but have some habits that need to be fixed - such as an unwillingness to research for answers, learn new software and transfer calls in the que. But honestly - this place crushes your very soul so I can't really blame them for not giving an ounce of effort. Management is down right awful. Not enough room here to elaborate on that. There are a few shiny gems who I have been extremely lucky to have in my management structure. But two of the managers are just terrible. I started to find some respect for one of them, but the other one is a complete waste of space. COMPLETE, waste of space. When I started I got a prorated one percent raise...thanks. Then nothing for the remainder of my unfortunate sentence. It feels like the company basically buys discounted software that no one has any desire to learn how to support from a server side and FREQUENTLY updates said software without testing - crashing and burning that system and then expects support to sort out the mess while they throw their hands in the air as if everything had ran smoothly when they pretended to watch the youtube demo. To me it would appear they’ve reached such a point of financial ruin that they've laid off so many employees they can't afford to let anymore go, so now they're tossing anything out the window that has high licensing fees in an attempt to use free or cheap software and then acts shocked that tons of features either no longer exist or costs extra. All the end users are at their wits end with this mess as well. They are forced to have 85-90% productivity percentages, using poor applications, on shoddy networks, and have to call in to a support line that has less than half the manning it once did 4 years ago. Call times on a normal day can average as high as 40 minutes. When the world is on fire the time gets so high it turns to stars because the system literally cant display minutes in triple digits.
