Pros
I liked the people I worked with over the phone including the underwriters, help desk, IT, advertising, and even the CEO and CFO were fantastic
Cons
They hire any LO that applies, my direct "branch manager" was a hot tempered tyrant who had frequent outbursts not only to me directly but to the underwriters and other people working behind the scenes. I had objected many times to his behavior, requested that he changed and even showed an immense amount of patience hoping for change because I really loved this company. Finally had enough and left and called the CFO to report this branch manager's abusive behavior, in addition to other behavior that apparently was unfounded as he still works for the company. His behaviors also included his bad mouthing every female LO he ever came across in this company, frequently calling them names and degrading them, boasting his intellect and how much more he makes than anyone (a real Donald Trump!) Unreal!!! No trust in higher management and God forbid you are a woman in this industry, you will for sure be squashed like a bug and muted indefinitely with no help at all.