Fake Managers - Optimization Specialist Genpact Employee Review

1.0
16 Aug 2017
Recommend
CEO approval
Business outlook

Pros

Training in Google Marketing products, including AdWords and Google My Business.

Cons

The Farmington Hills, MI location has no long-term or short-term operations plans. The only plan is day-to-day chaotic movement of phone staff employees. There’s never a real explanation for the move. Management and Team Lead will lie to you and put no effort into sounding believable. Management has no respect for phone staff and expect you to just be flexible. Management and Team Leads only concerns are the daily metrics. The metrics seem impossible to reach and not sure if they are real. Blame the other Guy is the name of the game here. The hourly pay is on the bottom of industry average. Monthly bonus (if you ever get one) is not enough to have a great meal out. Do not believe anything that you are told in the interview. Recent college grads if you are searching for a mentor, you will not find one here. You can earn more money and advance your career as many other companies in the Farmington Hills, MI area. Do not waste your time and energy.

Explore other reviews about Genpact

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

excellent culture, good comp, remote first

Cons

none - cant think of any

2.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Market rate compensation, not much else

Cons

AI is dismantling Genpact’s services-focused business model. The result is a toxic work environment with a dying culture: fear of layoffs, unclear goals, constant turnover, and remaining employees absorbing multiple roles as colleagues are fired or leave.

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