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Global Tech Solutions (NY)

Is this your company?

A sinking ship - Help Desk Technician Global Tech Solutions (NY) Employee Review

2.0
6 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Many experience vacuums and opportunities for promotions Co-workers are very hard working and talented. We all worked very well together. Work life balance was pretty decent ( but not for all )

Cons

Sheesh.. What a decline. This company was doing great, up until certain managers were put in place, who are simply rude, arrogant and toxic. Specifically and most recently, engineering and service delivery. These individuals are the most rude, arrogant, self-serving and political individuals I’ve ever encountered. Senior management just lets them bully their way into these positions while not being able to perform. Senior management is essentially on autopilot while they ruin and destroy morale. There are people put in positions who simply piggy back off of others ideas/work. When it goes right, they’re taking the credit! When it goes wrong.. well, let’s just say it wasn’t necessarily a ‘team effort’. The solutions are quite.. archaic. All this company knows how to do and is comfortable with doing is on-premise. Not picking what’s best for the customer, or what makes sense in regards to the scenario; Simply what the “talent” is capable of supporting due to low wage of employees. For example, 30 site to site VPNs with broken replication across 5-6 domain controllers, file servers or hosts. Management doesn’t care at all. They just care about politicking and gaining more money/promotions. They do not show any proof of the company improving. They will lie, and say it is, and create problems, then fix them, just to say it’s “getting better,” while leaving the real issues to pile up. It’s the wild, wild west at this place. If you’re entry level, stick around for a year, and get out if you know what’s good for you.

Explore other reviews about Global Tech Solutions (NY)

5.0
21 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Lots of access to learn and grow your tech skills. My coworkers are knowledgeable and helpful. Management is overall very fair and understanding.

Cons

GTS can be fast paced with a lot of ticket volume. Many different clients so documentation isn't always perfect.

2.0
26 Mar 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the teams do amazing work, some brilliant people who really try to do good work. They are externally effective and customer-centric despite their customers being extremely demanding.

Cons

Garbage pay for non managers. Zero support from management, no direction at all, not a place for long term growth. Trainers are great for giving an overview, but no HR to speak of and there are multiple labor law violations occurring daily. Training for specific roles is nonexistent. Health insurance is way overpriced and not available for two months. Leadership is aloof and often treat people with disdain who ask questions. Very unequal treatment across the company, I want to emphasize that most. If you are a part of the family they will go out of their way to keep you, if you aren't, they will dismiss you without any notice. There is often no prior feedback before termination, I've witnessed people with families being dismissed without a hint of coaching or any trace of management intervention. The only reason I'm still here is because the job market stinks.

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