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      GlossGenius

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      GlossGenius reviews

      Opportunities, But No Work-Life Balance - Anonymous employee GlossGenius Employee Review

      3.0
      28 Sept 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - I very much loved working with my direct colleagues, everyone was always trying their best and really supported each other - Company is growing fast so people with ideas and solutions are valued high - They collect a lot of data on employee satisfaction - Good benefits - There is room for creativity - Constantly iterating and trying new / better things both internally and externally - They really care about their customers and create a customer-centric culture - The customers are extremely engaged with the brand (a lot of positive engagement) which is rare in B2B - They are constantly asking questions, how to be better, what to do next

      Cons

      - In my opinion, they still act like a startup with all the typical startup problems, if you don't thrive in ambiguity and at breakneck speed this is not the company for you. - In my opinion, they work too fast without regard for quality, which means someone always has to clean up messes and put out fires that other people create from lack of attention to detail and not doing it right the first time. - In my opinion, they ask for feedback but then don't know how to effectively put solutions in place based on that feedback. - In my opinion, they will work you until you break. It seems that most of the leadership team cares more about the business than employees. - In my opinion, you will never be good enough - they strive for perfection. - In my opinion, if you ask for help with a problem they will accuse you of not owning the solution if you don't have the answer to the problem. - In my opinion, leadership frequently makes extremely inappropriate comments about how they would have done your job better. - In my opinion, managers hire people exactly like themselves, creating clicks. - In my opinion, managers pit employees against each other, creating toxic situations. - In my opinion, leadership does not set employees up for success, lack of correct resources and tools set people up for failure. - In my opinion, they have created a culture of fear where people keep their mouths shut instead of speaking up because they are afraid of being accused of not being team players.

      avatar
      GlossGenius Response
      2y
      Thank you for taking the time to share your feedback with us. We appreciate your perspective, and we want you to know that we value the input of every member of our team. It's clear from your comments that you recognize the positive aspects of our company, such as the supportive colleagues, the focus on creativity, and our customer-centric culture. We are also encouraged by your appreciation for our commitment to constant improvement and innovation. We also acknowledge the challenges that come with our size, rapid growth, and ambitious goals and we are actively working to address our areas of opportunity. Here are just a few things we’re doing to create an even better workplace environment: Consistent employee polling to understand key pain points at a business and team level. Regular town halls where key initiatives and updates are discussed to minimize ambiguity; we also do weekly department wide updates to share updates on critical projects and provide general insights into what our employees are focused on. Consistent office hours with our leaders, available to all employees, so that our employees can ask questions and share concerns. Manager training sessions to help managers understand best practices around supporting employees and setting teams up for success. Thank you again for your candid feedback.

      Explore other reviews about GlossGenius

      5.0
      3 July 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Really exciting vision that the company is going after, and real traction too. It's always impressive going through how many customers use GlossGenius and how it's grown consistently. - Dedicated leadership that goes above and beyond, often spending a ton of time with reports. I've learned so much here, way more than I had at my past companies. Execs are always accessible and make the time, and it's very much a lead by example place. An inspiring team. - Solid product and one of my favorite things is to see how much love and glowing feedback customers have to share about the product. It's meaningful to be driving these outcomes with customers, and get to have an open tap of all this customer love. - Smart colleagues that care a lot about what they do. This company has recruited top talent and I respect so many of my colleagues. Many of them have become friends and colleagues are rigorous with work but super collaborative. - Beautiful office space, it feels like home and the People team is always watching after the office needs with snacks, coffee, etc.

      Cons

      - Honestly I can't think of many. I'd say the company has pushed a lot on evolving with AI and that's been exciting for me, but some colleagues aren't as excited. I think GlossGenius should stay on this track and not get sidetracked by some of this noise.

      5.0
      2 July 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at fast growing startups before and GlossGenius is the first place where I am genuinely learning new things. You're given a lot of ownership and ability to build cool things. Leadership is extremely supportive of new ideas and encourages continual evolution. The leadership team is customer obsessed and while sometimes it can be challenging to incorporate different types of customer feedback, it is so rewarding to be able to act on customer requests and get it into the hands of small business owners the same day and actually see the impact you're having. The customers we serve rely on our product for much of their daily lives, so the whole team takes what they do seriously because it is. Senior leadership provides a lot of learning opportunities. Based off of my experience having seen leaders at other companies, senior leadership here is top tier. The other teammates I work with are incredible too as they're all very smart. The team operates heavily with AI. Compensation is competitive for a company at this stage, equity is real given the recent raise and valuation step-up, and the benefits are solid. Career growth is fast if you're good as I've seen people move up two levels in a short period of time because the company is expanding faster than it can promote from outside.

      Cons

      None really. If you need to be told what to do or need a lot of structure, you might not do well here.

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