Customer Success Manager Review - Customer Sucess Manager Greater Giving Employee Review

This is a fun company to work for. Lots of changes as we navigate a Covid exit but company has embraced changes. Going to a much more remote company. Is currently making a large effort for inclusion and diversity and not just to check off a box. Company culture being driven not just from top down but includes all who work here. Company even does a free day off during the summer that is not PTO to just skip work, a la Ferris Bueller's Day Off. Lots of employees at all levels of company have been here for years and thy love it. There are also growth opportunities.

A little bureaucracy from corporate parent but that is common amongst enterprise organizations. Growing pains and resource constraints.

Greater Giving isn't innovative BUT they are quick to catch up. Appreciated that they seemed ahead of the curve when it came to new ways to donate (QR codes, online bidding etc). Flexible when it came to work/life balance. Demanding work but if there was a family emergency or needing FMLA. They treated you like family to make sure you're ok. Most co-worker or associates are truly wonderful people that believe what they are doing is making a difference in the non profit world. (And they are). A lot if the employees that have been there for any decent amount if time, liked to hoard information, trying to make themselves invaluable. Causes a rift in client services between New employees and existing (see comment in cons about acceptance vs tolerated

More room for advancement. Giving credit, where credit is due. (Solved a problem that plagued Clients Events, days if not weeks to fix.) There is a definite line if being accepted or tolerated throughout - the reason I began to loathe going to work.