Disingenuous - Sales Guideline Employee Review

- pay is crazy low. AEs only get paid commission on a miniscule % of a PORTION of the deals they close, not even a % of the full ACV which is ridiculous. - CRO is out of touch with the organization. He gives nonsensical speeches which make us feel more confused and not motivated at all. - 99% of the sales team is white. There's a huge lack of diversity which is alarming. - The company has disingenuous practices. One example is deliberately hiding the phone number for customer support which forces customers to email instead. Guideline then outsources the email responses to (I'm assuming grossly underpaid) agents in the Philippines. The sales team then has to go and lie to customers and day that we have excellent customer support because the senior leadership wants that to be one of our selling points. - Layoffs. - Everyone is overworked. It's difficult to truly have a day off and are often working past 5 pm to get everything done. - Toxic culture with certain individuals who boast about working until midnight and get praised by senior leadership for it. Like ??? We do not get paid enough to be working that late, I don't know why you're proud of it. - And of course, quota. Hardly anyone is hitting quota because you guessed it! Senior leadership raised quota even though our inbound leads are decreasing significantly.