If you need a job they will hire you! - Customer Service Representative HGS Employee Review

1.0
2 June 2015
Recommend
CEO approval
Business outlook

Pros

They will hire anybody off the street. If you need a job you will 100% get one here as long as you agree to work anytime between 6:00am-2:00am, 365 days/year.

Cons

Went from 9 hour shifts to 7 hour shifts without notice even though they send out hundreds of emails about nothing on a daily basis and they are still rolling out new classes of trainees. My shifts have been different start time/ end times its never been consistent. The "family" atmosphere they speak of is nonexistent. My advice to you is, if you have a car, go to Nordia in Orillia. The pay is way better and cash bonuses for things like average handle time etc. This place treats you like you need the job, not they need you - even if your scores are amazing, you will not get a raise!!

Explore other reviews about HGS

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

avatar
HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

avatar
HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
See reviews by: Helpful|Rating|Date|All