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HM Revenue and Customs

Engaged employer

Great work-from-home flexibility, but always on calls - HMRC Customer Service Advisor HM Revenue and Customs Employee Review

4.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home flex build, good holidays, good pension

Cons

Constantly on calls, not a lot of next career moves

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HM Revenue and Customs Response
1mo
Thank you for taking the time to review your experience working here at HMRC. You may wish to consider exploring other opportunities within HMRC, either on a temporary or permanent basis. Most of our vacancies are advertised internally before being posted externally, and you can sign up to receive alerts about new jobs from the Civil Service Jobs website. We also offer “Expressions of Interest”, which provide temporary opportunities to work in other areas of HMRC.

Explore other reviews about HM Revenue and Customs

5.0
21 July 2025
Recommend
CEO approval
Business outlook

Pros

Competitive Benefits package that attracts and retains top talent

Cons

Limited Budget for benefits Restricts ability to comprehensive or competitive packages

4.0
23 May 2025
Recommend
CEO approval
Business outlook

Pros

🛡️ Excellent job security as a government employee. 🧠 Strong focus on training and development for all roles. 🧘‍♂️ Good work-life balance with flexible working hours and hybrid options. 💰 Fair pension scheme and government benefits. 🤝 Supportive colleagues and collaborative team culture. 📚 Opportunities to work on meaningful public service projects. ⬆️ Internal mobility and opportunities to move between departments. 👥 Inclusive workplace with diversity and equal opportunity initiatives. 🖥️ Modern digital transformation efforts are ongoing, with new tech integration. 🏆 Respectable reputation and looks good on a CV for future roles.

Cons

Too many layers of management structure Limited opportunities for rapid promotion Slow decision-making in upper levels Bureaucratic culture can hinder innovation Technology systems often feel outdated

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