The absolute most toxic business owner you’ll ever encounter - Customer Service Manager Habitude Employee Review

1.0
5 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Comradery among coworkers and product discounts

Cons

Too many to list, honestly. The biggest problem is the owner, Inez. She creates a very toxic and manipulative working environment, is dishonest, is extremely closed off to receiving input from employees, has shady business practices, values money over safety, sees herself as a hero for keeping people one paycheck away from being homeless, is incredibly narcissistic, horrible at communication, legitimately views staff as disposable, I could go on and on. Highest turnover you will ever see. Most unprofessional and poorly run salon/spa I have ever experienced in my 16 years in the industry. The reason it survives is the clientele that the STYLISTS AND SERVICE PROVIDERS build and maintain, the reputation the business had from the initial 10 or so years, and because the owner is able to throw money at problems enough to keep things status quo.

Explore other reviews about Habitude

5.0
11 Apr 2024
Recommend
CEO approval
Business outlook

Pros

relaxing environment, great management and easy location close to restaurants and fun things to do after work

Cons

customers could be hard to work with, but everyone works as a team usually and help each other out

2.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Large Aveda color room and Davines hair care products. Beautiful space with lots of windows. Great location. Bus stop right outside spa. My salon manager was awesome and loved working with her.

Cons

At first I was excited to go to work but after the first month the excitement wore off. While I did make commission it amounted to minimum wage plus tips. The tips were not that great because the company charges an additional ten percent service fee when the client goes to pay. Many stylist didn't like that I was at a higher experience level thus a higher commission rate. This created an uncomfortable working environment from the first day to my last day. The leveling system I found degrading and too competitive. The stylist were always calling out sick and there was a super high turnover rate. The worst part was the manipulation of your schedule and books along with favoritism that made it difficult to build a solid customer base. There is no parking for employees but you can park at the near by museum for a daily fee. I do not recommend parking in the back alley as many employees cars got broken into. Also the stylist at the highest levels get priority booking so be prepared for slow days and unreliable income. Sadly there was no continuing education unless you sell a certain amount in product.

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