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Halo Service Solutions

Engaged employer

Generous Holidays, Leadership Has Challenges - Support Team Leader Halo Service Solutions Employee Review

1.0
1 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good holiday policy provided, reasonable beer

Cons

I was informed in a meeting I would no longer be with the company with no written warnings or notice period. The only reason communicated to me by the CEO was that I had not excelled in the position. According to my understanding of my contract, one month’s notice would normally be provided after six months of employment. I had not received prior written guidance on areas for improvement, and up to that point I had received positive feedback from my direct manager. This left me with no time to prepare for the change, which was a highly stressful and difficult experience for me. After this meeting I reached out to clarify whether this was a redundancy situation. A week later, it was confirmed as redundancy, and I received compensation. Because this clarification came later, I did not initially have access to the usual support provided immediately to those made redundant, which reduced the time I could benefit from these resources and also had a negative impact on my mental health, which would not have been as bad if I was aware of this at the time I was made redundant initially.

Explore other reviews about Halo Service Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Halo has a very supportive community with excellent training and plenty of opportunities for growth. Love working here!

Cons

Priorities can shift quickly, which may feel overwhelming if you prefer a slow or highly structured workflow.

1
1.0
2 Mar 2025
Recommend
CEO approval
Business outlook

Pros

They give you a salary

Cons

-Extremly poor work culture. If you enjoy someone looking over your shoulder constantly, people tracking everything you do in the system and no resources to gain any valuable skills this is the place for you. You are basically a IT support technician who answers calls all day and is just another number in their system. Crazy amounts of favoritism- they say training is 6 months but won’t take you off support unless you are besties with the GM. On top of that the GM writes off people being unhappy in the company and trying to voice it as “gossip”. -This is just another company taking advantage of undergrads trying to find employment and making the role and company sound amazing when in reality you are just a support slave. -No benefits unless you take out of your salary. Promises retirement account in contract but never delivers. “Company Lunches” you are expected to be clocked out and pay for your own food a majority of the time; this says a lot about culture and caring for your employees wellbeing. Stay away! A company this big should have much higher standards for their management choices and approach to culture/employee wellbeing.

8
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