The workload was in constant disarray. As soon as I finished training, I inherited dozens of incomplete and neglected cases from previous employees. The cases were not staggered, either; they came in a great deluge, which in turn resulted in little progress being made in any of them.
The major volume of outstanding inherited cases led to constant questions about working overtime. Overtime was the only way to make any semblance of meaningful progress working the cases, which naturally disrupts the idea of work-life balance.
There was little support from my supervisor. Questions often went overlooked altogether and the answers that were provided were often slow to arrive. Complicating matters was that every so often, I would receive conflicting or contradictory information from two or more experienced employees/supervisors.
During open enrollment in the fall, I was pulled off my usual work and forced to serve as a benefits representative, despite having no real understanding of the benefits system in place. During these weeks, I could not dedicate time to my claims work - the tasks relevant to my actual position. Naturally, this further delayed any progress in working the outstanding cases, which created further problems.
