Loving my job - Member Service Specialist HealthEquity Inc. Employee Review

5.0
26 Nov 2019
Recommend
CEO approval
Business outlook

Pros

The atmosphere and feeling valued as an employee.

Cons

Not as much flexibility getting time off approved.

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HealthEquity Inc. Response
6y
Thank you for your review of HealthEquity on Glassdoor. Our Member Services team will always be near and dear to my heart as it is a challenging yet rewarding and always critical role to the success of our company. I appreciate the level of care and education that is commonly displayed by our Member Services team. Thank you for your feedback and contributions to HealthEquity!

Explore other reviews about HealthEquity Inc.

5.0
8 July 2026
Recommend
CEO approval
Business outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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