Some good people, but spoilt by unsustainable workload, incompetent colleagues and toxic members of senior management - Anonymous employee Healthcare RM Employee Review

-I'm writing this review because I'm seeing so many people either leaving the company or wanting to leave, and these things need to be said. You cannot par me off as being a "disgruntled ex-employee" either, as I am a current employee who works incredibly hard for you and is good at their job. -Workload is completely unsustainable, because senior management put too much emphasis on offering new things to their clients (which then increases workload), and not enough on actually recruiting a solid workforce that's big enough to sweep up the mess they make as a result of this. I have some very talented colleagues who work so hard to get things done, but we are hopelessly understaffed for the job we are expected to do. Increased workload cannot be blamed on the COVID situation, as I've heard management try to do this before. This mess was completely avoidable, but senior management have become blinded by greed and ambition. -Any sort of constructive criticism is usually met with fire and brimstone. Don’t believe me? Just look at some of the responses from one of our Directors to the reviews on here... completely unprofessional, demonstrates a complete lack of self-awareness, and yet hardly surprising to me as I know the Director who wrote them. -Most days, a high percentage of my colleagues are stressed beyond belief because of the workload and how unsupported we feel. -Favouritism is a MASSIVE problem in the office, and I'm glad that other reviews have highlighted this. If you're one of senior management's "favourites", you're practically invincible to any repercussions for incompetence/laziness/general poor attitude. The rest of us are given little-to-no leeway for the same things these people are allowed to get away with. -Very cliquey office environment that results in a lot of social exclusion. This is from people at all levels in the business, not just management. -A lot of the calls we do are futile and pointless, which provides very little job satisfaction. This is not a reflection of my ability to do my job, as I get plenty of brilliant feedback from clients and colleagues alike; I'm sure any response to this will try and claim that the reason I feel this way is due to incompetence or something equally ridiculous, so I feel that it’s worth mentioning this. -The only reason I haven't left this company? There are little-to-no jobs around at the moment (what with the COVID-19 situation), so I have no alternative but to stay here for now and support my family. It will probably be a while before I find something else but people should know that this is how a current employee has been made to feel. -Silly tribalism between teams and managers, that results in a lot of passive-aggressive actions and backstabbing. This usually stems from the fact that most of the teams are so busy that they have to try and offset their workload by creating more for other teams. It’s a very “dog-eat-dog” environment. -General incompetence and lack of communication across all levels in the business. Advice changes all the time and varies from manager to manager. And then you’ll be punished for it when you inevitably make a mistake out of confusion. I saw one of my colleagues get dismissed for something like this and it was awful how they were treated. -I'm fairly convinced that the recent positive reviews are fakes and have been written in an effort to bury the influx of negative press this company has received. They say that you only usually leave a review if it's a negative one, but I believe the majority of the comments I have read on here are justified and are in-fitting with the opinions of many of my existing colleagues too. I think most people are just too scared to speak out about it, particularly those in my situation who are caught between a rock and a hard place.