Supportive team and good food, but understaffed and long hours - Waiter/Waitress Heartwood Inns Employee Review

You get tronc & tips (sadly is not standard is most other restaurants I've worked in) Rota at least 2 weeks in advance.

The managers often ask waiters to deal with difficult/aggressive customers because they, "dont want to right now". When you raise any issues with the larger companies HR dept, it's more like dress-up pretend HR, rather than a real HR. They listen and nod to your major complaints, but ultimately do nothing.

Good people to work with

Toxic work culture - often pressured to stay past your scheduled shift and to cancel outside life.