Everything else.....management, at all levels, is detached from reality. From squandering business development opportunities to souring lucrative relationships to extraordinary mediocrity, management is only capable of ineptitude. There's a clear demonstration of mission comes second especially when you have managers clearing stating that they don't care about one of the clients in front of subordinates.
The culture is contemptuous, at best, with an overall lack of accountability and fortitude. Management has no spine and shows disdain towards differences of opinion with passive aggressive maneuvering. Impotence and boot-licking is rewarded while innovation and resourcefulness is stifled. Can confirm from a previous review that there's huge potential on site but it will forever go unrealized because of the lack of true leadership. Last note on this: Anonymous company surveys are NOT anonymous and people get hurt feelings when you speak the truth, again, using passive aggressive maneuvering in a retaliatory fashion.
Let's talk about COVID....Common sense is not a common virtue. Managerial failures to disclose positive tests and exposure to adjacent company personnel on site, as well as, employees is completely unacceptable but the cultural norm. When the client has cancelled all efforts and reduced forces to minimal manning, instead of asking for a contract mod to allow for teleworking, management (used loosely) requires on-site presence daily while employees are frequenting hot spot areas and bringing the virus (confirmed on multiple occasions) to the workspace with zero inhibition.
Some people only make it to management because there are truly no other options. Helios embodies that in the purest form.