Pros
At front line levels and up to mid management there are still many good people with a willingness to do the right thing for customers, passion for service and diligent work ethic. Most, however, have left, really want to leave, or are desperately clinging to the hope that things will improve. Company car and free gas is HUGE perk. Company brand overall is well recognized. Benefits, including 401K and pension are strong.
Cons
Super long hours and work that is endless for clients that are often very justifiably upset. NO pay increases, though you can earn two nickels if you double the quota you doubled last year (#pointless) and you really never know if your bonus is accurate since the rules are constantly changing and numbers are being "manually adjusted" (#bendoverandworkharderNOW). Your boss is just as disillusioned since they have taken away all of his/her resources to do a proper job, including having enough cars to rent. Your bosses boss has one solution to every problem which is survive (#fireeveryonearound mesoicantbeblamed) and therefore has no authentic rapport with direct reports. This is NOT a recipe for a happy life or a prosperous company. Its gonna get worse. Stock dropped 9% June 6, 2014. It will be panic and pandemonium for at least another year.