Horrible place to work - Customer Happiness Engineer HiOperator Employee Review

I know there used to be problems, but it's been alright for me so no complaints. Seems like the mgrs care about making a good culture. They do expect performance, want you to work quickly, and meet your numbers but are pretty good about helping. Most of us can tell they try to be open. They always say there are lots of opportunities to grow because it's a startup, and we're seeing some growth now, so it seems like a good place to be...either short-term or longterm. Just don't get in the habit to slack off because they are pretty attentive !!

Performance metrics can be complicated. Some clients you get assigned to are challenging.

Remote work - no phone calls which was nice depending on which channel you were working

If you run out of tickets, or the system shuts down, it negatively impacts your performance score, which isn't really fair if you can't help that there are no tickets available and have 10+ people working one channel.