HiOperator Reviews

2.6

38% would recommend to a friend

(105 total reviews)
avatar

Elizabeth Tsai

51% approve of CEO

37% positive business outlook

HiOperator has an employee rating of 2.6 out of 5 stars, based on 105 company reviews on Glassdoor which indicates that most employees have an average working experience there. The HiOperator employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

105 reviews
4.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work - no phone calls which was nice depending on which channel you were working

Cons

If you run out of tickets, or the system shuts down, it negatively impacts your performance score, which isn't really fair if you can't help that there are no tickets available and have 10+ people working one channel.

1.0
30 Mar 2025

Not worth it

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

No phone calls and you can listen to music while working

Cons

Double standards, insufficient training for new hires and experienced agents learning a new client. No ramp up period despite them saying there is. The system is always bugged so you have no idea where you are on your kpis. Any mistake on a ticket is 25 off your qa score. Literally one comma missing costs you 25 points.

1.0
27 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Coffee Pretty View Can't think of anything else.

Cons

Micro Management No growth opportunities Rude Upper Management Rude HR person Horrible Expectations Horrible Training

Viewing 1 - 3 of 105 Reviews

Glassdoor has 107 HiOperator reviews submitted anonymously by HiOperator employees. Read employee reviews and ratings on Glassdoor to decide if HiOperator is right for you.