Lack of recognition and poor communication hinder success - Medium Level Manager Holafly Employee Review

1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

The company offers opportunities to contribute and make a real impact, especially if you are proactive. However, I found that organizational structure and accountability could be stronger, as expectations and consequences are not always consistent. One area that could improve is recognition. In my experience, visibility and credit for achievements tend to go more often to leadership, while the people who execute the work behind the scenes do not always receive the same level of acknowledgment. Creating a more transparent and inclusive recognition culture would improve both motivation and trust.

Cons

Every year, they invent last-minute excuses to avoid giving you a good performance rating. There's no good communication because there's never time for development, only for last-minute tasks and emergencies. One of the biggest challenges I experienced was the lack of alignment between senior leadership and the CEO's vision. The CEO encourages teams to stay focused, move quickly, and deliver value without waiting for everything to be perfect. In practice, however, senior leadership often set expectations that were significantly higher, adding more priorities, more bureaucracy, and more layers of approval. The pace and workload are understandable in a fast-growing startup, but the level of recognition has not kept up with the team's efforts. Many employees consistently deliver outstanding results without receiving meaningful acknowledgment, while recognition tends to be concentrated at the leadership level. Another concern is the perception of inconsistent employment conditions between long-tenured employees and newer leaders. Seeing new leaders hired under more favorable contracts while long-term employees remain under different conditions can create frustration and a sense of inequity. Greater transparency around these decisions would help build trust and improve employee morale.

Explore other reviews about Holafly

5.0
14 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work setup, international team, and a good environment to practice English and Japanese. The work helps improve customer support skills, communication, and problem-solving. Training materials and tools are useful for learning the process.

Cons

The job can be fast-paced during busy periods, and some customer issues require patience and careful handling. New starters may need time to get comfortable with the systems and internal processes.

1.0
19 June 2024
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

The salary and nothing more.

Cons

The management and communication at this company are extremely poor. The leadership frequently makes baseless accusations against employees. During my interview, I was outright lied to, and they constantly change policies without any notice. The working conditions are intolerable—you work 8 hours straight without any time for bathroom breaks or meals, and you are expected to handle 7 chats simultaneously. This is inhuman. This is the worst employer I have ever worked for. Moreover, the commission targets are utterly unrealistic, and the salary for the amount and type of work required is laughable.

3
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