salary and customer service - Anonymous employee Honor Employee Review

4.0
7 Sept 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

transition from Home Instead franchise to Honor went pretty smoothly and I was able to keep my previous clients. The app worked well also to find more hours. Customer Care was always very helpful and prompt. If a client cancelled within 24 hours, I would still get paid, an on call shift for that shift and day. which happened a few times, no fault to anyone. just life happens when people need care and their care needs change.

Cons

no raises that I can remember. Although I think starting at 17.00 or 17.50 to start was decent. I believe the job requires more pay, but not with the price they have to charge the client. I had already been with previous company 6 months at the take over and so my time investment with the new company HONOR had to get to 6 mo again in order for me to participate in benefits.

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Honor Response
2y
Thank you for sharing your feedback about working at Honor. We aim to care for our Care Pros so that they can provide the best care for our clients, and your input and suggestions are very helpful. We wish you all the best in your future work!

Explore other reviews about Honor

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of hard problems to solve and great coworkers

Cons

Direction can change pretty quickly as the company's strategy evolves

3.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

They're flexible with schedules, and you get a lot of autonomy.

Cons

There's not really a definitive chain of command you report to, which makes some things complicated.

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