Pros
Customers are great to work with and usually friendly.
Cons
Management makes promises they do not keep. They do not believe in promoting or giving raises to employees who work hard. If you ask to advance your career, management will make promises (they don't keep) and dump more work on you without a raise or recognition. Management does not actually listen "to the little people" and only promotes a select few or those related to executives. Salaries are also not on a viable scale or match with other bank's pay. HR seems to believe that Horizon's job titles match the descriptions at other banks, but the workload and expectations are far greater at Horizon and that is not factored into compensation. It is a fact that there are people with less experience making more money and have been given more opportunities based on who they know rather than negotiating salaries based on experience. If you are one of the favorites, they will listen to you, if not this place has a very negative tone. The branch was robbed one day, everyone was startled since the man had a gun, but after the cops came it was business as usual and management didn't even care about the sensitivity and the emotional well-being of their employees after the traumatic experience. Any other bank would have shut down for the short remainder of the day - there is literally another branch less than 5 mins away that customers could have been diverted to if necessary. The company says they promote emotional well-being however, this seems hypocritical given the situation described. You also have to work Saturdays which they do not tell you about upon hire. It is rotating, but the schedule changes constantly so you can be off one Saturday and then check a week later to find out it changed. They also say the rotating bank holidays are optional to work, but they really aren't.