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The good old Hotjar is dead. Avoid. - Software Engineer Hotjar Employee Review

1.0
21 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Literally none at this point. Beware of old reviews.

Cons

Hotjar used to be a wonderful company, but don't be fooled by the old reviews, the mentions of perks (in the process of being reviewed/taken away), and the good scores for the company and the (first, founding) CEO. Just take a look at the downward trend of the scores. All of this good is now completely gone and has been replaced by a company that couldn't care less for its own employees. The acquisition by Contentsquare played a big role but it's not the only factor. Stay away.

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Hotjar Response
2y
Hello, Thank you for taking the time to share your feedback, and we're very sorry to read that you've had a negative experience. As part of our efforts to make our organization more competitive and resilient in the long term, we have launched a strategic restructuring initiative. Unfortunately, that meant taking the painful step of reducing our workforce — a decision that was not taken lightly. We are open to continuing the conversation, if you feel comfortable and if you wish. You can reach out directly to me at carolina.veiga@hotjar.com and your feedback will be treated with the utmost confidentiality. Thank you, Carolina

Explore other reviews about Hotjar

5.0
28 July 2022
Recommend
CEO approval
Business outlook

Pros

A transparent organization: teams are involved in the decision-making process for all initiatives even the most strategic ones. Feedback is shared on a consistent basis in a constructive way across and within teams. A fully remote organization that lets you manage your workload as you need, gives you a lot of flexibility, and trusts its employees - no micro management!

Cons

An organization that is growing fast and constantly innovating which in turn moves too quickly at times, this can create a bit of chaos or confusion internally. But these are the typical growing pains of a successful scale-up organization.

7
1.0
16 Feb 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

used to have amazing perks, health care benefits, transparent company culture, high morale, worker-centered work place, remote

Cons

new leadership with the acquisition of Contentsquare and Heap is doing away with the once awesome culture, introducing rounds of layoffs and cutting benefits of Hotjar employees by 15k while pretending that it's not happening, cold, vapid culture, fixated on the bottom line with a money-first approach, giving people more responsibility with no pay increase, stalling merit-based pay increases, stifling the atmosphere of open dialogue

49
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