Regretting working here - Customer Service Representative Huntswood Employee Review

- Over management, if you are on a break for 16 minutes instead of 15 minutes, expect a warning from your manager. - Expectations of free labour. If you are working some campaigns (as they are outsourcer), you are expected to log on 15 minutes before your shift to set up and test all the systems. You don't get paid for this, and if you are not at the phone directly at start of shift due to setting up systems and running updates, you will get threatened to have your bonus stripped and your hours cut from your payslip. - Ignoring labour laws, part 2. Have an emergency medical appointment? You get an absence warning. Have a family death? You get an absence warning. Get hit by a car? Probably an absence warning too. Doesn't matter if you can provide evidence. If you have more than 3 or 5 absences, you will be fired. The company hide illegal acts under company policy, as if policy supercedes laws of the UK.