Large expectations, small property, cozy setting. - Guest Services Agent Hyatt Employee Review

4.0
8 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Staff are incredibly friendly. Due to the small number of overall staff, it's easy to get to know everybody. If you have an idea, no one will stop you from implementing it yourself so long as it's not dumb. The Managers are very decent as well. Yeah some are difficult, but they'll never ask you to do something they wouldn't do or be able to do. Friendly too.

Cons

Hyatt's corporate HR and their departmental policies have consistently been a slow-acting poison to the Hyatt corporation and their hotel functioning in the year or so I've been with the company. It is not just myself that they've annoyed (putting it kindly). They have 0 qualms about treating fellow employees and my friends with a double standard and then will smile about it. Personally, my healthcare was massively screwed up by our HR department based out of Chicago. No apology was ever given. They're not great at all.

Explore other reviews about Hyatt

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Commission, Flexible schedule, Customer service, Comp nights

Cons

Lack of room for growth. GO environment

4.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

good hours to work with

Cons

required nights and weekends a

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