Cool work, poor mgmt - MRA I ICON Employee Review

1.0
22 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Exciting work contributing to public health. Could be a really cool, rewarding job under good (different) management.

Cons

Management only cares about the bottom line. Scheduling doesn't follow their own rules often assigning shifts 12 or 13 days in a row or on days you're allowed and have elected to be "unavailable". What's "easiest" for the few schedulers far outweighs what's best for the large majority of staff running the clinic. Morale and turnover often reflect. Used to be good pay. Icon bought out former PRA summer '22 and is ultra tight budgeted often closing FTE's while increasing workloads beyond reasonable limits. Icon unwilling to increase pay in spite of double work load and locally almost double housing and cost of living increases. Promotion pay increase capped at 8% regardless of level of increase in promotion. When asked about increases mgmt just laughs. Full refusal to address concerns stating "don't be negative". Complete failure to prevent problems stating "we'll cross that bridge when we get to it" no matter how large or obvious the impending problem.

Explore other reviews about ICON

5.0
4 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work culture. Really nice management

Cons

It's hard to move up in the career ladder from within.

3.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent benefits and remote work.

Cons

Management. Also most days it felt like I was just another number.

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