10 Years Behind - Key Account Manager ICON Employee Review

1.0
23 Sept 2024
Recommend
CEO approval
Business outlook

Pros

I get paid a regular paycheck.

Cons

No project management tools. They rely on Excel and all of its glorious glitches. Onboarding is poor and the lack of knowledge is evitable when working with cross-functional teams. DEI hires galore. Very few hires in the US anymore. One small perk was their award nominations with points that relate to purchases. We can still nominate and receive awards, but they've limited if you can get any points from it. Absolutely pathetic. Global company so many of your team will have weeks upon weeks of time off and in the US we get 1/2 of what they do. Same job and we have to be their backup when they are OOO. Don't try to take short term disability. You may never get paid. I had to stay on top of it because they missed a paycheck and then didn't pay me the correct number of hours. It took 1 1/2 months to get my pay.

Explore other reviews about ICON

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Really great manager. Remote work major plus. No micro management. Great pay

Cons

Annual salary increase this year isn't until September which is odd.

2.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Very little pros to working here other than it's very easy to stay under the radar. The work load is light.

Cons

Very little room for growth, eventually got laid off because ICON over hired too many CRAs it could handle. The CRA bridge program was supposed to be only 3-6 months but people we not able to promote despite being there for 2+ years

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