IDnow Knows How to Make New Hires Feel at Home! - IT Service Desk Analyst IDnow Employee Review

5.0
4 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Excellent Interview Process: Great support throughout the interview stages, with regular status updates after each round and technical test. Seamless Documentation and Contract Signing: Smooth process for signing contracts and documents, with ample time and freedom provided to complete everything. Smooth Onboarding Experience: Clear, structured onboarding process with well-prepared resources and guidance. Welcome Kit and Documentation: Received a thoughtful welcome kit and detailed documentation for every step of the onboarding process. Comprehensive Training: Onboarding included clear recorded training videos, live sessions about the company, its products, and vision. Outstanding IT Support: Internal IT team provided exceptional support, ensuring all hardware and necessary accesses were promptly set up.

Cons

If being impressed counts as a con, then I’m guilty of it!

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IDnow Response
1y
Thanks a lot for your positif feedback ! it's thanks to your feedback that we're trying to improve as quickly as possible!

Explore other reviews about IDnow

1.0
20 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have nothing good to say about this company.

Cons

Everyone breaks the rules in this company, but they are always good at choosing a scapegoat. There are so many people who don't know basic hygiene rules in the toilets, you can literally catch a disease here. The boss and the managers are extremely loud and you can't even focus on your work.

1.0
28 Sept 2025
Recommend
CEO approval
Business outlook

Pros

• great colleagues in Sales, Marketing and HR • they are a QTSP • good Sales Leaders in Germany, also had a couple of other very talented colleagues in England and France

Cons

• the management of this company is done by dinosaurs who never worked in identity • the product is so far out-dated that they’ll never be able to catch up to the competition • the investors are very inconsequential • you’ll be promised by new c-level that everything will change, it does, but for the worse (I.e. new CCO) • legal process takes incredibly long • company is allergic against decision making which is further slowed by micro management and influenced by the same people (Germany based) • the culture is: you give, we take and you get nothing in return • you need a masters degree in politics

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IDnow Response
8mo
Hello and thank you for your feedback. We’re glad you highlighted our Sales, Marketing and HR teams and our QTSP status. We take your concerns about decision-making, legal processes, culture, and product competitiveness seriously. We’re focusing our product roadmap (AI/anti-fraud, faster release cycles), clarifying governance to reduce micro‑management, speeding up legal workflows, and investing in feedback and recognition. We know progress is measured by results. If you’re willing to share concrete examples confidentially, please contact us. Thank you for helping us improve.
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