The Human Element is missing. - Customer Service Representative IKEA Employee Review

2.0
27 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Meet nice co-workers, medical benefits, discounts, 401K.

Cons

There is no room for human error, it all comes down to black and white, polices and profit. If you can't perform due to any reason, illness, car trouble, sick child, public transportation is shut down due to weather...it doesn't matter, it is going to be an occurance against you. EVEN if you choose to use your PTO. If you're late because the bridge is up or there's a wreck blocking the bridge, the Max shuts down...your fault. I've never worked for an employer who didn't consider things out of your control. If your sick for more than one consecutive day, each day is an occurance, it should be one occurance for consecutive absence. The turn over is high, there's always an ad in paper for vacant positions. The attendance thing gets a lot of people quickly as we live in an area where there is high traffic volume and only two bridges connecting the two states for miles. If either bridge has an incident, drivers are stuck. If the Max breaks down, commuters are stuck. If the Governor declares our area a State of Emergency because of the extreme weather and we can't make it to work...if we call in and request to use our PTO until we can make it in....it's an occurance. The human element is gone.

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5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Good People, Decent money, Decent opportunities

Cons

Does not pay enough money

4.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

Cons

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

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