A Real "Twilight Zone" - Customer Service IKEA Employee Review

2.0
24 June 2017
Recommend
CEO approval
Business outlook

Pros

The work takes no mental effort, if you're into that sort of thing.

Cons

There is a very creepy, brainwashed feeling to some of the employees and ikea has attempted to create some kind of false, internal culture where people care about one another. In actuality, managers talk openly about employees' business. The work takes no mental effort. You will most likely train yourself when you start. You will most likely have no support from management because they are either spread too thin by their management or they simply do not care enough to do their jobs, but they will tell you to do yours. In fact, you will be constantly penalized for idiotic things that they instruct you to do. Your authority over yourself will be undermined by management in front of customers. There will be several assanine tasks for you and the majority of your work will make no sense. Your equipment will barely function, yet you will sit through training presentations about how you (the employee) could be doing more to enhance the customer experience. If you are a cashier, you will be told not to remain standing still and always keep busy, but don't leave your register. There will be several freebie days to reward you for a job well done, but there will be no information available when it really matters. There is immense secrecy, so if you were looking for transparency, keep walking. If you're in New York City, there will be an arm and a leg in taxes withheld from your check, while it is no secret that IKEA, as a company, has been outed in the public eye for its sneaky tax practices. Also, you'll receive a "decent pay" on paper, but your hours will be capped to a certain maximum based on an arbitrary level system.

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5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Good People, Decent money, Decent opportunities

Cons

Does not pay enough money

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment Pay is good Job keeps you busy

Cons

Lack of communication with leadership and coworkers. Leadership seems to have favorites Schedule takes too long to make Seems that there's people who would like the be full time or part time that are temporary right now aren't getting the positions. Feels like nepotism but maybe I'm wrong. Getting responses like you didn't get the job because you didn't answer your interview questions right just seems unnecessary The amount of drama happening is getting out of hand and leadership doesn't seem to care

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