Pros
Benefits and pay In general company has great values, decent pay, just management and policies need to be properly enforced to retain more workers. Very very high worker turnover rate. Some don't last a week, some don't even show up for first day of work when scheduled and they hardly call in to cover those vacancies.
Cons
High school type of atmosphere where people made clicks. Management favored individuals who kissed butt over those who worked hard and actually showed up on time. Sometimes the benefits and pay don't feel like they covered how stressful the environment was. Often understaffed during weekends and managers tend to hide in their office during busy business hours. Mangers helping in the trenches boosts morale, when they disappear during busy hours and are difficult to reach when problems arise leads to an over stressed employee. Sometimes managers broke rules for customers so they wouldn't have to deal with the customer hence making you look like an butt even though you were following store procedures. Back up your workers so they don't feel undermined and the feeling of resentment doesn't develop between management and employee. People who kissed butt got preferential treatment over those others who worked hard and didn't kiss butt. Asking for time off needs to be done way ahead of time and most managers aren't flexible if something unexpected comes up. Instead of having policies apply to all workers, sometimes it was whatever the manager wanted and differentiated amongst departments, example in my department you weren't allowed to switch shifts because it occured often yet a different department was able to accommodate schedule changes, how exactly is it fair that some individuals abuse the system and others also take the blame when they hardly change shifts. You don't punish the whole for the actions of the few. You hold those that abuse the system accountable for and correct their behavior, don't penalize everyone. Life happens and every once in a while people need proper accommodation without fearing that their employment may be in jeopardy. Doesn't seem fair. Instead they should limit amount of shift changed to accommodate emergencies. Coworkers don't properly know how to approach each other when problems arise, instead of saying something is uncomfortable or a topic is off-limits they go to hr and escalate it quickly when it can easily be handled without having to go up in command sometimes. Policy tends to be up to how HR or managers interpret it, not uniform throughout stores. Example, conflict of interest, not allowing family to hold a position above another family member yet this policy wasn't enforced when siblings where given a position of management above each other yet in my case I was unable to work in same department with a family member where I held no power above said family member.