Great company to work for - Customer Service Representative IKEA Employee Review

• Structured, delivery focused work • Data driven decision making • Independent ownership • Impact on team efficiency & customer xp

• Balancing customer facing expectations with project deadlines • Scope creep with cross team processes and reporting • Managers often leaned on me for more than my formal responsibilities, which led to overextension

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.