Coworkers are great, treatment of employees could use some work. - Customer Service Representative IKEA Employee Review

The way things are now, employees are very frustrated. We are grossly understaffed, and the rest of us are needing to try and balance the weight of this responsibility, and it wears on us. There are 7 leads over customer service, and you need to talk to at *least* 4 to get anything important accomplished. Upholding policy is very difficult as management does not defend employees or its own policy and instead folds to the demands of customers.