Good place to work - Customer Service Representative IKEA Employee Review

3.0
25 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Good colleagues and if you have a good TL will be a great place to work. Lot's to learn and develop your skills. Once you have worked there for sometime you do have the option to work from home and 1 day in the office is mandatory.

Cons

Some of the TLs shouldn't even have the job. They are not there because they care about looking after their team, but because they have the right contacts/friends to get into the position. I saw people who more than deserve to get the position of TL get rejected and of course they later quit. SOME managers pretend to care about your problems, and some of them don't even know how to operate the systems themselves or answer simple questions. If you do manage to get lucky with one of the good TLs you'll be happy as it will be a nice place to work with a good environment.

Explore other reviews about IKEA

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Good People, Decent money, Decent opportunities

Cons

Does not pay enough money

4.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

Cons

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

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