Satisfying - Contact Centre Agent ITSM Employee Review

- free drinks - local restaurants

- management don’t know how to do their job and fire you since they can’t handle things - supervisors and team leaders are dating which is a direct line of conflict. - it isn’t what you know it’s who you know - training is about 6 weeks then you are on your own to learn everything new as the training covers about 15% of what you actually do - turnover is massive, 7 hiring groups a year of 30 people. You’d be lucky to find anyone lasting more than 6 months - there review process is counter productive and ask to much for paying bare minimum - jobs best suited to working visas looking to make a quick $

Good wage for customer service

Repetitive work and have to deal with very difficult customers