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      ITSM

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      ITSM Reviews

      3.6

      57% would recommend to a friend

      (18 total reviews)

      33% positive business outlook

      Ratings by category

      4.2

      Diversity and inclusion

      4.1

      Work/Life balance

      3.8

      Culture and values

      3.8

      Senior management

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      ITSM has an employee rating of 3.6 out of 5 stars, based on 18 company reviews on Glassdoor which indicates that most employees have a good working experience there.

      Reviews by job title

      18 reviews
      1.0
      16 June 2026

      Toxic management and poor training overshadow free drinks

      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      - free drinks - local restaurants

      Cons

      - management don’t know how to do their job and fire you since they can’t handle things - supervisors and team leaders are dating which is a direct line of conflict. - it isn’t what you know it’s who you know - training is about 6 weeks then you are on your own to learn everything new as the training covers about 15% of what you actually do - turnover is massive, 7 hiring groups a year of 30 people. You’d be lucky to find anyone lasting more than 6 months - there review process is counter productive and ask to much for paying bare minimum - jobs best suited to working visas looking to make a quick $

      3.0
      17 Oct 2025

      Minimal remuneration increases

      Risk management
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic work culture best I've ever had Really social with events and a very multicultural workplace Free food and drinks at times

      Cons

      Really low salary for the work that was being produced and minimal increases however, some people getting huge bonuses whilst others got pittance. Managers getting into their role due to tenure and not because they're actually suitable for the role

      Viewing 1 - 3 of 18 Reviews
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      ReviewsITSM reviews

      Glassdoor has 20 ITSM reviews submitted anonymously by ITSM employees. Read employee reviews and ratings on Glassdoor to decide if ITSM is right for you.