Pros
Salary is higher than the minimum wage, but you are going to pay with your soul.. as this business is in the online casinos, people highly addicted to games gonna call you daily and ask drain till last cent from their credit card, a proper dream job.
Cons
Management in the Call Center/ Chat department is made by uneducated people coming from Est Europe, that bring their questionable work ethic in the office, unprofessional behaviors and psychological harassment technic of any kind. A group of evaluators will treat you like garbage on weekly base using psychological techniques learned at the army probably. Advice to Management Check your employers and ask feedbacks to people leaving or fired. The reputation of a company nowadays is everything.