Terrible place to work - Customer Service ITVET Employee Review

I’ve worked at ITVET for 7 years, and it’s been incredible to witness the company’s journey and growth. The people truly are at the heart of everything we do. Everyone is approachable, friendly, kind, and supportive—not just fellow teammates, but the management team and directors as well. There’s a genuine focus on continuous improvement and moving the business forward, and your ideas and opinions are always welcomed. You’re trusted to do your job, recognised for your hard work, and supported with great benefits. As a part-time employee, I especially value the flexibility and support around working arrangements. Having worked in previous companies where you were lucky to get a kettle and a few tea bags, being offered fully equipped kitchen facilities with a variety of breakfast and lunch options still blows me away. The leadership team is genuinely committed to creating the best possible working environment and culture. I honestly can’t imagine working anywhere else.

No company is perfect, and I think it’s important to keep that in mind. One potential drawback for some—though a positive for others—is that ITVET is a fast-paced environment. The company is constantly evolving to stay ahead in the IT space, which means change is ongoing. If you’re not willing to put in the effort, it may not be the right fit. At times, the pace and level of change can feel overwhelming, but that’s also what drives progress. After all, standing still doesn’t get you anywhere.

Great benefits - flexible working accommodated, WFH (choose where you work), enhanced mat/pat leave, extra holiday, extra pension, good rates of pay, good progression, bonus, volunteering days

Some growing pains as the company is expanding and evolving but managers and senior leadership are willing to work to make improvements and adjustments