Great peer culture but problematic leadership impacts morale - Anonymous employee Impossible Marketing Employee Review

Thank you for sharing your feedback. We appreciate that you highlighted our excellent team culture, strong peer collaboration, supportive nature toward new joiners, and manageable workloads. At Impossible Marketing, we believe a company's culture flows from the top down — starting with the CEO and management team, extending to our team leaders, senior staff, and ultimately every member of the organisation. An excellent culture and a well-managed, balanced workload do not happen by accident; they are the direct result of deliberate leadership choices and the structure set by our executive team to prioritize work-life balance. To address the specific concerns raised: - On workflow disruption: As a digital agency of about 30 people, our CEO actively oversees operations. This hands-on approach is precisely what keeps workflows healthy and ensures the manageable workloads you recognized as a positive. - On accountability and support: Our core philosophy is that no team member gets abandoned. When client complaints arise, our management team steps in immediately to protect and assist our staff - including handling tough replies, meeting with clients directly, or even parting ways with a client entirely if they are not a good fit. - On the office atmosphere: Describing the environment as 'incredibly tense' stands in direct contradiction to your feedback that the team is highly collaborative, welcoming to new joiners, and maintains a reasonable workload. These positive traits cannot thrive in a toxic atmosphere. - On accepting feedback: Decisions regarding company direction involve factors that may not always be visible outside of the core management team. However, we remain committed to open dialogue. We take all feedback as an opportunity to review our processes. If you are a former employee and wish to discuss these points further, we invite you to reach out to our HR team directly.