Sad to see IBX decline - Manager Independence Blue Cross Employee Review

Poor leadership and financial troubles over the last few years have led to serious issues, including layoffs of key positions. The focus seems to be on investing everything in tech upgrades and AI, rather than human experience and skills There is a tolerance of bullying and blacklisting of people, including by individuals in HR. The actions of the company and senior leaders are often not aligned with their stated values or their PR strategy.